Refunds and Cancellations

TBD-OWNER: approve this refund policy (Q-707). It follows the default in the brief: 14 days for a first web purchase of Plus.

The basics

• Only adults can pay for ClassMates. Nobody under 18 is ever charged.
• Prices are in Sri Lankan rupees and include taxes. The price you see before you confirm is the full price.
• Every payment made to ClassMates gets a numbered receipt or invoice, such as CM-2026-000123.
• A person at ClassMates decides every refund. It's never automatic and never decided by AI.
• Safety tools, parent summaries, data export, account deletion and studying with your group are free on every plan, so you never pay for them and never lose them.

Plans bought in the iPhone app (App Store)

Apple handles these purchases, under its own terms. The Android app doesn't sell plans.

• To cancel, use your subscriptions in the App Store.
• To ask for a refund, ask Apple. Apple's refund rules apply, and Apple decides.
• We can't refund App Store purchases ourselves.

Plus bought from ClassMates on the web

Plus bought on the web is paid for one period at a time (a month or a year). It doesn't renew on its own. We remind you 7, 3 and 1 days before it ends, and you renew by paying again.

• To cancel, open Plan in the web app and choose Cancel. Reminders stop at once. You keep Plus until the end of the period you paid for.
• First purchase: you can ask for a full refund within 14 days of your first web purchase of Plus, as long as Plus hasn't been used beyond the free limits.
• Other payments, such as renewals: TBD-OWNER: decide whether renewals and later purchases can be refunded, and on what terms.
• Charged twice? If you pay twice for the same thing, or pay on the web while an App Store subscription is already running, a person checks it and we refund the duplicate.
• Paid, but your plan hasn't started? We only count a payment once we've confirmed it with OnePay. If it's still confirming, we'll e-mail you. If it still hasn't started, contact us with your order or receipt number.

Organisation licences

Organisations pay against an invoice, through OnePay or by bank transfer.

• To stop renewing, an admin opens Billing in the web app and cancels. The licence lasts until the end of the period paid for.
• Refunds: TBD-OWNER: the refund terms for organisation licences, including bank-transfer payments.
• An unpaid bank-transfer invoice is cancelled after 30 days.

What a refund changes

• When a payment is refunded, the plan or licence it paid for ends, or its period is shortened.
• Nothing is deleted, hidden or locked. Notes, decks, files and groups stay readable and can still be exported. Only new use beyond the free limits pauses.
• Refunds through OnePay go back to the way you paid. Bank-transfer payments are refunded by bank transfer. How long the money takes to reach you depends on OnePay and your bank.

How to ask for a refund

Write to hello@classmates.lk. Please include:

• your receipt or invoice number;
• the e-mail address you used to pay;
• why you're asking.

Don't send card numbers. We never need them.

Cancelling is as easy as subscribing

There are no countdowns, pre-ticked boxes or hidden fees. You can cancel at any time, in the same place you paid.